How can I become a member?
You can become a member by clicking the icon next to the search bar in the upper right corner of our homepage and filling out the "Become a Member" section.
Can I shopping without singing up?
Yes, you can shop without being a member, but we recommend that you become a member in order to take advantage of the advantages we offer to our members.
I forgot my password, what should I do?
Click on the icon next to the search bar in the upper right corner of our homepage and click on the forgot password link. After entering your e-mail address, you can set your new password by clicking the link in the next e-mail.
Do your products tarnish?
Our products are 925 sterling silver and 14 carat protected gold plated. If they come into contact with chemical products such as perfumes and creams, darkening may occur. In order to use them for a long time, you should avoid contact with chemical products and store the product you bought in an airtight way when you do not use it.
Are your products suitable for sea and pool use?
There is a 14-karat gold-plated coating on our products. We recommend keeping it away from chemical contact, sea and pool water. Chemicals may damage the product coating.
Can I change the coating color of the product I bought?
Yes, we do color change for a small cost (coating amount may vary depending on product, quantity and size)
Do I have the right to return and exchange?
If the product you have purchased is not a special-ordered product, the size and shape of which is changed or used, you have the right to exchange or return within 14 days. Earrings cannot be returned or exchanged due to hygiene rules.
What is your product delivery time?
We dispatch orders within 1-3 business days. Delivery time may differ depending on your address location.
Do your products have a warranty?
The first maintenance of the product you have purchased is carried out by us free of charge. In cases such as rupture, breakage and stone falling due to use, we also carry out maintenance for a small repair cost, so we always provide support for every product you have purchased from us.
Is it safe to shop on your website?
The credit card information you use during shopping is safe and protected with an SSL Certificate.
Is personal data shared with 3rd parties?
We do not share your personal data with anyone except within the framework of the law. Provided that adequate and effective measures are taken in accordance with the security and privacy principles set forth in the legislation, your personal data; Public institutions or organizations that are authorized to request this data due to legal obligations, our business partners and suppliers with whom we have contracted due to our activities and from which we receive services to provide you with products and services (the Cargo company from which service is received to deliver the product to you, the call center from which service is received within the framework of communication activities, e - sending mail, advertising companies for the purpose of creating a campaign, companies that provide CRM support, etc.).
